Delivery

We offer free standard delivery on orders over £200.

Currently we only offer delivery within the UK, but we are planning to expand soon!

There are different types of delivery:

  • Standard delivery: 3 -5 working days, £4.99
  • Express delivery: Next working day for orders placed before 1 pm, £8.99
  • 3-hour London delivery: £30 (Mon - Fri, 10:00 - 18:00)
  • Free pick up from our office at 126 Aldersgate Street, EC1A 4JQ (Mon-Fri, 10:00 - 18:00)

You will receive an email confirmation as soon as the order is dispatched with a tracking number to follow the progress.

Please note that we cannot amend your order once it has been shipped.

For more information, please visit our FAQ page.

Returns

You have 14 days to return your items for free. Please send us a return request at info@iamvolya.com and we will guide you through the process.

The items must be sent in the original packaging, with no signs of wear with all the labels attached.

For more information, please visit our FAQ page.

Refunds

We will refund the full amount of the product on the payment method used at the time of purchase.

The refund can only be requested by the person who placed the order and will be made on the original method of payment.

You will receive your refund within 5-10 working days and will be made on the original method of payment. You will receive an email notification once the refund is processed. Please contact us if you haven't received a refund on time.

For more information, please visit our FAQ page.